Last Revision: February 3, 2026
Military Portal Information
The Military Registrations Team can assist with grade inquiries, course information questions, and degree completion reporting in the respective military portal listed below. Students can contact the Military Registrations Team at 877-755-2787 for further assistance.
Air Force Portal
| Concern | Student Scenario | How to Submit a Concern | Response Time |
|---|---|---|---|
Invalid Grade in AI (Air Force) | If a student is an Air Force student with a grade that is not valid posted in the Air Force portal. | 1 business day | |
APUS Course Not Listed in AI Portal | If a student is an Air Force student trying to register through the Air Force portal and doesn’t see the offered APUS course they need. | 1 business day | |
Conferred Degree not Posted in AI Portal | If a student is an Air Force student whose degree has been conferred by APUS but isn’t reflected in the Air Force portal yet and they are currently trying to register in a new program. | 3 business days |
ArmyIgnitED Portal
| Concern | Student Scenario | How to Submit a Concern | Response Time |
|---|---|---|---|
Missing/Invalid Grade in ArmyIgnitED | If a student is an Army student who needs an emergency posting of a missing grade in ArmyIgnitED. | 1 business day | |
Conferred Degree not Posted in ArmyIgnitED | If a student is an Army student whose degree has been conferred by APUS but isn't reflected in the ArmyIgnitED portal yet and they are trying to register in a new program. | 1 business day |
Navy Portal
| Concern | Student Scenario | How to Submit a Concern | Response Time |
|---|---|---|---|
Missing/Invalid Grade in NCMIS (NAVY) | If a student is a Navy student who needs an emergency posting of a missing grade in the Navy portal. | 3 business days |